Hotel rules are management policy or agreements between the guest and the hotel. Usually these policies are mentioned on the guest registration card which is signed by the guest at the time of check in. In Addition to this a copy of rules and regulation is also kept on all guest rooms for guest to read and understand the management policies. This can also include the local government policies which have to be followed by the guest. Below you can find sample copy of Hotel rules or Management policies used in hotels.
Hotel Rules
In Order to make your stay as pleasant as possible, the Management requests your co-operation in observing the following as an agreement between the guest and the " The City Grand" (hereinafter called 'Management') under which rooms are permitted to be used by the guest(s):-
1. Tariff
The tariff is for the room only and is exclusive of any government taxes applicable Meals and other services are available at extra cost. To know your room tariff, please contact the Reception or Duty Manager, guest registration forms must be signed on arrivals.
2. Settlement of Bills
Bills must be settled on presentation, personal cheques are not accepted.
3. Company's Lien on Guest's Luggage and Belongings
In the case of default in payment of dues by a guest, the management shall have the linen on their luggage and belongings, and be entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to the management's rights to adopt such further recovery proceedings as my be required.
4. Departure
Check out time is (12 O’clock in After Noon) please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability. If the room is available, normal tariff will be charged. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
5. Luggage Storage
Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest's sole risk as to loss or damage from any cause, Luggage may not be stored for period of over 30 days.
6. Guest's Belongings
Guests are particularly requested to lock the door of their rooms when going out going to bed. For the convenience of the Guest, electronic safety lockers are provided in the room to store any valuables. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other property from either the hotel room or the locker or any other part of the hotel for any cause whatsoever including theft of pilferage.
7. Pets
Pets are not allowed in hotel premises.
8. Aarm & Ammunition
Guest shall not be allowed to carry any arms, firearms or ammunition with them within the hotel compound. Even in the name of personal security guard/body guard, guest shall not be allowed to have any arm, firearms, ammunition. If it is found at any point of time that this norm is violated by the Guest or any person accompanying him, shall be taken seriously and the guest and/or the accompanying person shall have to leave the hotel premises immediately settling the bill. This policy is without prejudice to Hotel Management right to immediately report the matter to concerning authorities.
9. Hazardous Goods
Bringing goods and / or storing of raw or exposed cinema films or any other article of a combustible or hazardous nature and / or prohibited goods and / or goods of objectionable nature is prohibited. the Guest shall be solely liable and responsible to the management , its other guests , invitees visitors, agents and servants for all loss financial or otherwise and damage that may be caused by such articles or as a result of the guest’s own negligence and non-observance of any / instructions,.
10. Damage to Property
The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.
11. Management’s Rights
It is agreed that the guest will conduct him/ her in a respectable manner and will not cause any nuisance or annoyance within the hotel premise. The Management has the right to request any guest to vacate his/her room or other areas of the hotel forthwith , Without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default the Management has the right to remove the Guest luggage and belongings from the room occupied by him / her.
12. Relation between Management and Guest
Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favor of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel premises.
13. Government rules and regulations and application of laws
Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.
THE MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.